See how easy Returns Management can be with Finishing Line as your 3PL provider.
Partnering with Finishing Line means receiving a first-class service in reverse logistics, managing all your business’ outbound order fulfilment needs, while also managing any inbound returns from your customers.
For any eCommerce business that sells products B2B or B2C online, outsourcing a reliable partner that can handle reverse logistics is crucial to ensure that all customer returns are effectively taken care of. Here at Finishing Line, our operations go the extra mile, providing our clients with a complete 3PL service that delivers exceptional order fulfilment and Returns Management hand in hand.
We can provide product storage, pick & pack, distribution, and Returns Management, all of which we can tailor to meet the unique requirements of your business. Our bespoke services will save your company time, money, and will help prevent loss of repeat business, thanks to Finishing Line’s intuitively built in-house, cloud-based management system, Tenevo, which enables us to deliver a ‘returns made easy’ service that will leave your customers satisfied.
Customer will download the returns label.
Organise the item return via collection or drop off.
The item is returned to the Finishing Line's fulfilment centre for processing.
The customer is notified periodically with updates on the return of the item.
After a quality review, the customer is then notified of the return where a refund or exchange will be issued.
When partnering with Finishing Line to level up your business’ Returns Management, our 3PL services come with a whole host of perks that outperform the competition. One of our key USPs that we provide for our clients is Tenevo, and its full capabilities. This includes; complete integration with your online store, customer requests for returns are made even easier, and all returned items are automatically logged, tracked, and managed within one platform, providing you with insightful data and statistics on your returns.
Returns Management (also known as Reverse Logistics), refers to the management of a company’s products that the customer has sent back to the seller/manufacturer. This is one of the most essential aspects of the fulfilment process that we at Finishing Line typically handle.
Returns Management is the final stage of Finishing Line’s complete 3PL online order fulfilment service. Once the product receipt, storage, pick & pack, and outbound distribution has been handled by Finishing Line, we can also manage any of your inbound product returns from customers.
Finishing Line’s effective returns strategies can be customised for any eCommerce business, whether you sell products B2B or B2C online. Our bespoke services can guarantee a high standard of Reverse Logistics management, which will save your company time, money, and scale up repeat business. Outsourcing Finishing Line’s Returns Management services could be one of the biggest steps forward in aiding your current supply chain operations, by taking advantage of our vast experience in dealing with damaged goods. This can involve the repackaging or disposing of returned items.
By providing a reliable Returns Management service for your customers, this builds the consumer’s trust in your business, which will increase overall customer satisfaction in having a credible product returns policy. Efficient Returns Management can therefore help scale up
One of Finishing Line’s USPs is our very own intuitively built in-house, cloud-based management system, ‘Tenevo’. When it comes to delivering effective Returns Management to our clients, our warehouse management system provides quality assurance for all product returns that we manage.
What are the capabilities of Finishing Line’s WMS?
Having full access to Tenevo’s limitless features is one of the biggest perks in partnering with Finishing Line. Tenevo handles all elements of your order fulfilment and Returns Management and integrates seamlessly with your online store, providing a ‘returns made easy’ service.
Finding a reliable partner capable of fulfilling your company’s unique Returns Management requirements can be difficult and time consuming.
Our Returns Management solutions cover a broad variety of reverse logistics returns for industries and products such as:
Beauty & Cosmetics, Fashion & Apparel, Supplement & Vitamin, CBD & Cannabidiol, PPE & Medical, Magazine & Finishing, Stationary & Gifts, Barcoding & Labelling, Subscriptions & Boxes, Toys & Games, Food & Drink, and many more.
Choosing an experienced partner that can guarantee speed, quality, and specificity when meeting the needs of your business is vital when delivering to your deadlines and leaving your customers satisfied.
“The Finishing Line have been pivotal in helping us expand our online business, supporting us every step of the way. Their expertise in ecommerce fulfilment has provided us with the confidence to focus on our customers, whilst they handle our supply chain.”
– Paul Torre,
Director of Buying & Sustainability, Immediate Media Co/Giggly
“Finishing Line was flexible in their approach to accommodate us and onboarded us as quickly as possible at our request. Only a matter of weeks into the contract, everything is already running so much more smoothly. By moving to The Finishing Line, we’ve improved efficiency and saved costs!”
– Aaron Taylor,
Owner, Oliver’s Kitchen
“The efficiency and speed of packing has improved the end-to-end process, so we’ve already seen savings on the bottom line. Logistics is such a big part of a successful business, so we’re very happy. For us, it was definitely the right move at the right time!”
– Nicky Haynes,
Co-Owner, Tyrrell Katz
“I have always enjoyed working with The Finishing Line. Not only for their consistently great service, but for their exceptional staff. The Finishing Line care. They care about their employees. Keeping their customers at the heart of everything they do, TFL consistently strives to deliver innovation by driving out inefficiencies and seeking new solutions to move the industry forward. I recommend The Finishing Line for all businesses, large or small. Whatever the size, you’re sure to receive the same high level of service.”
– Siobhan Galvin,
Commercial Director, Story House Egmont UK
“Tenevo enables us to easily manage and track all our orders, which allows us to quickly react should a store need an unscheduled resupply. Ensuring we have sufficient stock levels across all our retail partners is vital, so having the ability to set stock level alerts within Tenevo gives us that additional safety net when planning our next national store drop”
– Matthew Bidwell,
National Account Manager
“The Finishing Line was instrumental in ensuring that we were able to distribute over 150,000 testing kits every month throughout England as part of the Government’s COVID-19 REACT study. Their knowledge and experience in contract packing solutions provided us with the utmost confidence that this important job was in safe hands.”
– Gary Welch
Research Director, Ipsos Mori
“The Finishing Line are a pleasure to work with – nothing is too much trouble. First-class service, flexibility, scheduling, and value for money. The perfect supplier.”
– Sarah Jenson,
Production Director, Condé Nast
“The Finishing Line are a first-class fulfilment and logistics operation. Their wealth of experience, coupled with an excellent ‘can-do’ approach to problem solving helps us to meet the ever-changing needs of our business, and makes them an integral adjunct to the production fulfilment needs of our UK business.”
– Mark Irvine,
Head of Production, Panini UK Ltd
“Finishing Line is a key part of our supply chain and has been influential in our continued growth. Their knowledge and expertise in item re-merchandising, repacking, and labelling gives us the assurance that our products are in safe hands.”
– Steve Adams,
Brand Manager, RBM
“Tenevo provides us with complete visibility, from billing to real-time stock levels, as well as live order status and tracking, we are in control. Their ability to provide multi-channel order fulfilment ensures that we can maximise sales across multiple eCommerce platforms”
– Luke Shelley,
Co-founder, Lucky Egg
“The inhouse Tenevo system gave The Finishing Line a good edge and a strong competitive advantage. We also appreciated their thorough approach and professional manner throughout the tender process.”
– Michelle Klein,
Commercial Director, Yogamatters
“I was impressed both by the facility and the attitude of the people. The Finishing Line fully understood the nature of the project and gave us the confidence that they would deliver to our requirements”
– Martin Hall,
Category Lead, NHS Supply Chain
We’re here to help. If you’re looking for a trusted partner to handle your returns management (reverse logistics) get in touch with our team today. Let’s take your business further.
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Finishing Line Established 1987.
The Finishing Line ltd,
Unit DC1, Prologis Park,
Honywood Road,
Basildon, SS14 3TS
Co. registration number: 02120683 | © Copyright 2025 The Finishing Line | All rights reserved
